Mindberg App Privacy Policy

Legal

Privacy Policy

Published: July 10, 2024
Last updated and effective: June 20, 2026

Mindberg App (the “App”) is owned and managed by Mindberg doo (“Mindberg,” “we,” “us,” and “our”), a company with offices at Hadzi-Prodanova 18, Belgrade, Serbia. This Privacy Policy explains what personal data the App collects, why we use it, when we disclose it, how long we keep it, and the choices available to you.

Key points:

You can use a profile name or pseudonym, but the App still needs certain account and technical information to operate.
The information you enter may include assessment responses, journal entries, dream descriptions, and conversations with AI-powered features.
We use private content to provide the features you request. We do not share that content for advertising.
Where permitted by law and your privacy choices, limited purchase and technical information may be used to measure advertising performance.
We do not sell personal data for monetary consideration.
You can manage your information and delete your account. Account deletion also deletes associated private content from our active systems, subject to the limited exceptions described below.

Information We Collect
How We Use Information
Recipients and International Transfers
Managing and Deleting Information
When We Disclose Information
Data Retention
Children
Your Rights and Choices
Security
Contact
United States Privacy Rights
Other Information

01. Information We Collect

We collect the following categories of information:

Account information: information such as your name or profile name, email address, date of birth if provided, settings, and account credentials.
Content you submit and receive: assessment responses, journal entries, dream descriptions, conversations with AI-powered features, other information you choose to enter, and the personalized outputs generated for you.
Transaction and subscription information: purchase or subscription status, product, price, currency, transaction date, and related app-store or payment records. We do not store your full payment card details.
Technical and usage information: IP address, device and app information, operating system, language, diagnostics, pseudonymous identifiers, and events showing how screens and features are used.
Attribution information: limited information about how you found or installed the App and whether an advertising campaign resulted in a purchase.

Some transaction, subscription, installation, and attribution information comes from app stores, payment operators, or measurement providers rather than directly from you.

Some information you choose to provide may reveal health, mental-health, or other sensitive information. Please share only what you are comfortable providing. If you submit another person’s personal data, you must have permission to do so.

We will explain when information is required. If you do not provide information needed for a feature, we may be unable to provide that feature.

02. How We Use Information

We use personal data to:

Create and maintain your account and provide the features you request.
Process your inputs and generate personalized self-reflection content through AI-powered features.
Process purchases, confirm subscription access, and maintain transaction records.
Send account, security, service, and support communications.
Protect the App, prevent fraud and misuse, enforce our terms, and comply with law.
Understand how the App is used, fix problems, and improve features.
Measure advertising performance using limited purchase, attribution, and associated technical information where permitted.

Analytics information may include pseudonymous identifiers and usage events, such as whether a screen or feature was used. We do not provide analytics or advertising-measurement providers with assessment responses, journal text, dream descriptions, conversation content, or generated psychological insights.

Our legal bases depend on the purpose and applicable law. They may include performing our contract with you, complying with legal obligations, your consent, and our legitimate interests in operating, securing, supporting, and improving the App. Where information qualifies as special-category data, we process it only where an additional legal condition applies, such as your explicit consent. You may withdraw consent at any time, although this may prevent us from providing a feature that requires the information.

We may use aggregated information that cannot reasonably be linked to an individual to understand general usage patterns and improve the App. The App’s personalized outputs are intended for self-reflection and do not make decisions that produce legal or similarly significant effects about you.

03. Recipients and International Transfers

We disclose personal data only to categories of providers and organizations reasonably necessary to operate, secure, support, analyze, improve, and distribute the App; provide requested features; process purchases; communicate with users; measure advertising; comply with law; or protect our rights and users.

These categories include infrastructure and operational providers, feature-processing providers, analytics providers, customer-support and communications providers, app stores and payment operators, and advertising-measurement providers. Depending on the service and applicable law, an organization may process information on our instructions or under its own privacy responsibilities.

Some recipients may be located outside Serbia or the European Economic Area. Where required, we use recognized safeguards for international transfers, such as adequacy decisions or approved contractual protections.

04. Managing and Deleting Your Information

If you have an account, the App’s settings allow you to manage available profile details and notifications and to delete your account. Step-by-step instructions are available on our account-deletion page.

If you delete your account, we delete your account information and the content associated with it from our active systems, including assessment responses, journal entries, dream descriptions, and conversations with AI-powered features. We process account deletion promptly.

Residual copies may remain temporarily in secure backups until they expire through our regular backup lifecycle. We do not use those residual copies for ordinary business purposes. We may retain limited information where required by law or reasonably necessary for fraud prevention, security, dispute resolution, or enforcement of our agreements. We may also retain aggregated information that cannot reasonably be linked to you.

Save anything you want to keep before deleting your account. Once deletion is completed, the account and associated content cannot be recovered through the App.

Deleting your Mindberg account does not automatically cancel a subscription managed through an app store. You must cancel that subscription through the relevant app-store account.

You may also ask us to access, correct, export, or delete personal data by contacting us as described in Section 10. We may need to verify your identity before completing a request.

05. When We Disclose Information

In addition to the providers described in Section 03, we may disclose information:

When you direct us to do so or give relevant consent.
When required by law, legal process, or a valid request from an authority.
To establish, exercise, or defend legal rights; investigate fraud or misuse; or protect users and others from serious harm.
In connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to appropriate protections.

We do not serve third-party ads inside the App, and we do not sell personal data for monetary consideration. Where permitted by applicable law and your privacy choices, we may disclose limited purchase and associated technical information to advertising-measurement providers to evaluate campaign performance. We do not disclose your assessment responses, journal entries, dream descriptions, conversations, generated insights, or other private content for advertising.

06. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this policy:

Account information and content submitted to the App: retained while your account is active and deleted following account deletion as described in Section 04.
Transaction and subscription records: retained as required for accounting, tax, fraud prevention, dispute resolution, and other legal obligations.
Security, support, and technical records: retained for the period reasonably needed to protect the App, resolve issues, enforce our agreements, and meet legal obligations.
Temporary operational records: retained only for the short period needed for the relevant function.

When data is no longer needed, we delete it, de-identify it, or allow backup copies to expire through the regular backup lifecycle, subject to applicable law.

07. Children

The App is not intended for individuals under 18, and we do not knowingly collect personal data from anyone under 18. If you are under 18, do not use the App or provide personal data to us. If you believe a person under 18 has provided personal data, contact us so we can investigate and take appropriate action.

08. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal data; restrict or object to certain processing; withdraw consent; and complain to a data-protection authority. You may also object to direct marketing at any time.

To exercise a right, contact us using the details in Section 10. We may need to verify your identity and may retain limited records of the request. If we cannot fulfill a request, we will explain why where the law requires us to do so.

You can unsubscribe from marketing email through the link in the message. Where available, you can also use your device, platform, or App privacy settings to control advertising measurement and related permissions.

In Serbia, you may complain to the Commissioner for Information of Public Importance and Personal Data Protection. In the European Union or European Economic Area, you may complain to the supervisory authority in the country where you live, work, or believe an infringement occurred.

09. Security

We use appropriate technical and organizational safeguards designed to protect personal data, including encryption, access controls, and data minimization. No internet service can guarantee absolute security, so please use a strong password and take care when sharing sensitive information.

10. Contact

Mindberg doo is the controller responsible for personal data processed through the App. You can contact us at info@mindberg.org or at Hadzi-Prodanova 18, Belgrade, Serbia.

If you reside in the EU or EEA, you may also contact our designated data-protection representative: Attorney at law Mr. Marko Ketler, Dunajska cesta 136, Ljubljana, Slovenia. Email: marko.ketler@karanovicpartners.com.

11. United States Privacy Rights

Depending on your state, you may have rights to know or access the personal data we process, correct inaccuracies, request deletion, obtain a portable copy, withdraw consent for certain processing, opt out of certain sales, sharing, or targeted advertising, limit certain uses of sensitive data, and appeal a decision on your request.

We do not sell personal data for monetary consideration. Limited advertising-measurement activity may be considered “sharing” or targeted advertising under some state laws. You may contact us to exercise any applicable right or opt-out choice. You may also use available device, platform, or App privacy settings.

Subject to applicable legal exceptions, we will delete personal information covered by a verified deletion request and instruct relevant service providers to do the same. We will not discriminate against you for exercising an applicable privacy right.

12. Other Information

You are responsible for keeping your password and login details confidential.

The App may contain links to other websites or services. Their privacy practices are governed by their own policies.

We may update this Privacy Policy when our practices, services, or legal obligations change. We will post the revised policy and update the effective date. If a change materially affects your rights or how we use personal data, we will provide additional notice where required.